• What is your return policy?

 

  • What is your shipping policy?
    • We ship worldwide. We provide free standard shipping on orders over US$89, after all discounts applied, in most countries.
    • Please kindly refer to "Shipping & Handling" page for detailed and region-specific guidance: https://itsytown.com/pages/shipping-delivery

 

  • What size should I consider?
    • Our size guide is a general guideline for recommending what size we think is best, but please kindly note that some pieces might fit differently depending on the styles.
    • (Reference: https://itsytown.com/pages/size-guide)
    • If you still pause and ponder about specific measurements please feel free to contact us.

 

  • How can I track my order?
    • As soon as your order has been shipped, you will receive an email including the tracking information.
    • Please be advised that it takes 1~5 business days for order processing.
    • Meanwhile, you are also able to track your order in our online store via: https://itsytown.com/apps/parcelpanel

 

  • Contact us
    • If you still have a question, please kindly drop a line at:

      hello@itsytown.com
    • We will aim to revert back to you within 24 hours. We thank you for your patience.