FAQ

As soon as your order has been shipped, you will receive an email including the tracking information. And the estimated delivery date depends on the country and shipping method you choose. Please remember that this date is an estimate, so your order may arrive slightly before, on, or slightly after your estimated delivery date. To see the progress of your order, check your tracking here.

If there is no tracking info few days after your order is shipped out, the reason is that it may takes 1-3 days for the tracking info to be updated while the shipping company is arranging the shipping space.

If there is no updated tracking info during transportation for less than 5 days but still within estimated delivery date, please don't worry, tracking info has only been updated when it arrives at some important ports or destinations.

If there is no updated tracking info for more than 5 days, please feel free to contact us.

Normally for in-stock products, it will take 1-5 business days to process the order after the order is placed.If your order contains any pre-order item(s), we will wait until all of your items become available before we ship out the order. This is a way for us to ensure we are making less of a carbon footprint and allowing us to get all of the items to you at once.

We understand the current experience isn't ideal and are actively working on a long-term solution to improve our AI forecasting model so you won’t even feel the lag!

Normally, an email with tracking number will be sent to your account email address once the order is shipped out.If you did not receive the email, you can check the following situations:
1. Please check whether the email address you used to placed the order is different.
2. Please check your junk emails to see whether the mail is shielded.
3. Please check your order status in your account to see whether it is shipped.

We ship from China to the World. If you would like to know the shipping timeliness, please visit our Shipping & Delivery page for more information.

It may be possible to cancel an order within 4 hours of it being placed. Please Email us with your order number to request a cancellation. Please be advised that we charge 5% of the total order value for order cancellation processing fee.

Clothes are products that are in intimate contact with the body. Based on the principle of being responsible to all customers, we do not provide exchange services.

Once your order has left the warehouse, we are unable to make any changes and you could wait until it is delivered. Once your order is delivered, you can request a return for refund within 14 days if the order is not paid by store credit. Please check more details of the return policy via here.

There might be two situations for missing items, please contact us according to the following description：

（1）Your order is overweight due to too many items or contains pre-order products. For overweight orders, we may split the order and ship it out in several packages. For orders containing pre-sale products, we may split the order when it was a little delayed and give priority to the items in stock so that you can receive them as soon as possible. We will also ship out the remaining pre-order products as soon as they are instock.

Therefore, the missing items may be in the coming packages. If you have any questions about your package tracking information, please feel free to contact us.

（2）Missing items caused during packing or transportation. Please contact us ASAP. Email us with your order number, information regarding the problem and provide pictures of the items and the outer package you received.

Please contact us ASAP. Email us with your order number, information regarding the problem and provide pictures.

Please contact us ASAP. Email us with your order number, information regarding the problem and provide pictures if there is any damage.

Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package. For more infos about return, please check here.

Returns can be made within 14 days from the date you've received all your items.

For detailed info please refer to here.

Please return the item as the instruction within 3 days after you receive the returning addess.

After your return has been processed and returned to our facilities, please expect up to 7 days for the refund to hit your bank account.

Like always, we stand on the side of overcommunicating when it comes to important things so we will send you an email once your return package has been received and your refund is on the way to your bank account. If you haven't received an email from us within 28 days, please contact us.

We are sorry that the returning shipping fees will be covered by the customer if the items are returned for non-quality problems. And the shipping fees depend on the local shipping company the customer chooses to use.

Normally when the return package was delivered, it may take 1-3 days for us to collect the package and opened for confirmation. And the refund will be issued once the items are confirmed in good condition and completed. Normally it takes 7 days for the refund to hit your account.

It might be the below reasons:

1. Card info are incorrect. Please kindly check expiration date, billing address, and security code (Security code on the back of your Visa/Master card).

2. Card issuer bank declined your payment.

3. No enough balance on the card.

4. Shipping address and Billing address are inconsistent. If possible, we advise you to try paying with PayPal or other supported payment methods.

They are not. Unfortunately, we do not have a say on customs and duties fees. All Customs and Duties Fees are the responsibility of the customer to be paid upon receipt of package. The amount varies from country to country and depending on item(s) ordered.

And if the order was refused to accept due to custom fees, the package might be destoryed and can not be delivered again. In this case, the refund will not be refunded. So we suggest that customer could check the local custom policy first before placing the order.

We accept Alipay, American Express, Apple Pay, Visa, MasterCard, Discover, Diners Club, Google Pay Shop Pay, Union Pay and PayPal.

For credit cards, please note the billing address entered on your order must match the billing address on file with your bank, otherwise our system might think it's fraud.

Normally you will receive a $15 OFF coupon for your first order if you have subscribed for our newsletter and are new to our website. And we are having many theme activities or promotions which can be found on the our web page. Please stay tuned.

There are three inventory statuses of our products displayed on our webpage, namely in stock, out of stock and pre-order.

In stock means the item is ready and normally it takes 1-5 business days for the order to ship out.

Ouf of stock means the item is unavailable currently and not sure the estimated restocking time.

Pre-order means the item is unavailable currently and it will begin to produce and estimated to get ready on the expected date.

What differentiates us from other fast fashion brands is our effort to achieve sustainability indicated by our zero inventory mission and pre-order system.

To be honest, we're not 100% zero waste (though that's a future we'd like to work towards) currently but we definitely have sustainability in mind as we make our products.

By normalizing pre-order models we can help the fashion industry stay trendy while not killing the planet. Better yet, our pre-order model relies on you!

We involve you in deciding what to produce — and how much of it — but this also means we only keep a small number of every style in stock, to ensure we don’t have pieces that go to waste.

We do care about the environment and are doing everything possible to make this planet a better place.

Our orders typically will be shipped out within 5 business days if the item is in stock. Once it is shipped out, we will send you a shipping confirmation email. If your order contains pre-order products, we will notify you of the estimated delivery time by email.

Our size guide is a general guideline for recommending what size we think is best, but please kindly note that some pieces might fit differently depending on the styles, such as oversized sweatshirts and t-shirts which run bigger than the general guidelines. If you have any questions about specific measurements please contact us so we can make sure you're satisfied with your decision.

Our clothing is manufactured in Guangzhou, China. (Ya. We know. China?! There are great factories with top notch craftspeople that do amazing work in China, too.)

The high-skill garment factory workers who produce our clothing make 4-5x the minimum wage. We set very strict standards such as sizing standardization and quality inspection and our quality team visits the factories every two weeks.

Of course! We also welcome the voice of our customers! If you have any suggestions for our production, please feel free to contact us.

Miss Rosier was founded by two Cambridge graduates amid the height of COVID-19 in 2021.

We are established based on the Stakeholder Capitalism, where we seek long-term value creation by taking into account the needs of our shareholders, customers, supply chains, environment and our communities at large.

If you wish to stand up together with us, you should not hesitate to join us, where you can earn 10% of total order value from your refers.

Each size has its unique charm, we believe that each size is beautiful. Through our pre-order model we are able to offer extended sizes for select styles, and are committed to continue our efforts around this as we grow.

You can register an account on the login page by clicking "New customer? Create your account". If you need more help, please do not hesitate to submit a request to contact us.

If you forget your password, you can reset your password on the login page by clicking "Lost password? Recover password" or "Forgot your password? Retrieve".

If you need more help, please do not hesitate to contact us.

For general partnership collaboration, Please send us an email at hello@miss-rosier.com to share your interest! We’d love to hear from you!